Frequently Asked Questions
Are you a direct pet toy factory?
Yes, we are an experienced factory specialized in different pet toys and supplies for more than 5 years.
Could you offer samples for testing first?
Yes, Samples are available, welcome to apply！
What is the delivery date of samples?
Normally samples can be sent out in 7 working days.
Are the raw materials used for the products healthy and harmless?
Yes, of course. the materials we use are with FDA approval, finished products are with CE and ROHS certification.
What's your payment term?
We accept Pay Pal, Western Union, Bank transmits (30% in advance and balance before shipment.)
How do you control quality?
We have QC to inspect the goods during the production, packaging, and before shipment. and full inspection is guaranteed before delivery.
What is the delivery date of normal order?
Normal order leading times is around 15-20 days, depends on the order quantity and request.
What's the shipping method?
We are located in Zhuhai, Near Shenzhen, Guangzhou, and Hongkong, international express (TNT,DHL,UPS), by sea or by air is very convenient. we will offer the faster and cheaper way for you.